Privacy Policy

Effective Date: 1st September 2025
Brand: Luna Lux (operated by Binary Strong Holdings)

At Luna Lux, we value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under applicable laws (including the GDPR).

1. Information We Collect

When you apply, enroll, or interact with Luna Lux, we may collect:

  • Personal details: Name, email, phone number, age confirmation (18+), language preference.
  • Course details: Program selected, cohort, application form responses.
  • Payment data: Billing information (processed securely through third-party providers).
  • Optional info: Accessibility or health notes, media consent (photos/videos).
  • Technical info: IP address, device/browser type, interaction with our website and social media.

2. How We Use Your Information

We process your information to:

  • Enroll you in selected courses and confirm participation
  • Send schedules, updates, and course materials
  • Manage payments, refunds, and certificates
  • Provide student support and community access (WhatsApp/Instagram, if opted in)
  • Improve our programs, website, and communication
  • Share promotional media only if you have given explicit consent

3. Sharing Your Information

We do not sell or rent your data. We only share information when necessary to:

  • Process payments securely via trusted providers
  • Comply with legal or regulatory obligations
  • Deliver communication through email, WhatsApp, or social media platforms you choose to join

4. Data Storage & Retention

  • Student data is stored securely on encrypted systems.
  • Enrollment records (applications, certificates) are retained for up to 3 years for administrative and legal purposes.
  • Payment records are kept as required by accounting/tax laws.
  • You may request deletion of your non-essential data at any time.

5. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for optional processing (e.g., media use)
  • Object to or restrict processing in certain cases
  • Request a copy of your data (data portability)

To exercise these rights, contact us at hello@lunalux.pt.

6. Cookies & Website Tracking

Our website may use basic cookies or analytics tools to improve performance and user experience. You can manage cookies via your browser settings.

7. Security

We take reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access. However, no system is 100% secure.

8. Third-Party Links

Our website and social media may contain links to external sites. We are not responsible for the privacy practices of those third parties.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date.

10. Contact Us

For questions, requests, or complaints regarding your data, please contact:

📧 Email: hello@lunalux.pt
📞 Phone/WhatsApp: +351 920 706 107
🌐 Web: www.lunalux.pt